Returns

We hope you are happy with your order. But sometimes something goes wrong, when ordering, making or sending. Don't worry, we will gladly solve that together.

Below you will find the most frequently asked questions about returns and refunds.

Is your question not listed? Let us know, we are happy to think along with you!

How do I return (part of) my order?

Returning your item(s) is easy — just follow these 4 simple steps:

Step 1: Register your return
Send an email to inform@mouse.andminis.com with the following information:

  • Your order number (you'll find it in your confirmation email).
  • The items you'd like to return.
  • The reason for the return.

By sharing your feedback, you help us improve our products and service.

Once we receive your email, we'll send you a return confirmation with further instructions

Please note: We can't accept returns that haven't been registered in advance.

Step 2: Pack your return carefully
If possible, use the original packaging and place it in a sturdy shipping box (like the one your order came in). This helps prevent damage during transit.

If an item is damaged due to poor packaging, this may reduce its value — which could be deducted from your refund.

Step 3: Send your package
Ship your return (with sufficient postage) to:

          Mouse and Mini's
 , , , , , , , , , ,Suikerteweg 165
 , , , , , , , , , ,526145 DBWG Rosenmaedellen
          The Netherlands

Always keep your proof of shipment until your refund has been processed.

Return shipping costs are your responsibility. We cannot accept packages with insufficient postage.

Step 4: Receive your refund
Once we've received and inspected your return, you'll get a confirmation. If approved, we'll issue a refund within 5 business days via your original payment method.

Returning your entire order? Then we'll also refund the original shipping costs.

Depending on your bank or credit card provider, it may take 1 to 15 days for the refund to appear in your account.

What is the return period?

At Mouse and Mini's

Can I return custom-made products?

kunnen ze helaas niet geretourneerd of geruild worden. Dit sluit aan bij de uitzonderingen op het herroepingsrecht binnen de Europese consumentenwetgeving.

Wat verstaan we onder maatwerk?
Dat zijn producten die we speciaal voor jou aanpassen

wat nu?

We're so sorry to hear that! We pack everything with great care, but sometimes things can go wrong during shipping. Of course, we're happy to help you find a suitable solution.

To assist you as quickly as possible, please send us an email at inform@mouse.andminis.com with the following information:

  • Your order number (you'll find it in your confirmation email)
  • A photo or video of the damage or issue
  • A brief description of the problem

If you haven't opened the shipping box yet and suspect the damage occurred during transit, please also include a photo of the outside of the box.

Once we've received your message, we'll get back to you promptly to work out a solution together.

How can I exchange an item I ordered?

zo heb je snel precies wat je zoekt!

When will I receive my refund?

As soon as we've received your return in good condition, we'll refund the amount within 5 business days via the same payment method you used when placing your order.

You'll receive a confirmation email from us once the refund has been processed. Already received that email?

Depending on your bank or payment provider, it may take 1 to 15 days for the amount to appear in your account.

Has that time passed? Let us know — we'll be happy to look into it with you.