Returns

Returning your item(s) is easy — just follow these 4 simple steps:

Step 1: Register your return
Send an email to inform@mouse.andminis.com with the following information:

• Your order number (you’ll find it in your confirmation email).
• The items you’d like to return.
• The reason for the return.

By sharing your feedback, you help us improve our products and service.

Once we receive your email, we’ll send you a return confirmation with further instructions

Please note: We can’t accept returns that haven’t been registered in advance.

Step 2: Pack your return carefully
If possible, use the original packaging and place it in a sturdy shipping box (like the one your order came in). This helps prevent damage during transit.

If an item is damaged due to poor packaging, this may reduce its value — which could be deducted from your refund.

Step 3: Send your package
Ship your return (with sufficient postage) to:

          Mouse and Mini’s
          Suikerteweg 165
          526145 DBWG Rosenmaedellen
          The Netherlands

Always keep your proof of shipment until your refund has been processed.

Return shipping costs are your responsibility. We cannot accept packages with insufficient postage.

Step 4: Receive your refund
Once we’ve received and inspected your return, you’ll get a confirmation. If approved, we’ll issue a refund within 5 business days via your original payment method.

Returning your entire order? Then we’ll also refund the original shipping costs.

Depending on your bank or credit card provider, it may take 1 to 15 days for the refund to appear in your account.

At Mouse and Mini’s, you always have a 14-day cooling-off period to return your order with ease. Just follow the 4 steps outlined in the return process above.

Because these items are specially designed and made just for you, they unfortunately cannot be returned or exchanged. This aligns with the exceptions to the right of withdrawal under European consumer law.

What do we consider custom-made?
These are products we tailor specifically to your wishes — for example, in a different color scheme, with a unique design, or in a version that differs from what we normally offer in our webshop. Each custom item is truly one of a kind.

We recommend double-checking all details carefully when ordering a personalized product.

We’re so sorry to hear that! We pack everything with great care, but sometimes things can go wrong during shipping. Of course, we’re happy to help you find a suitable solution.

To assist you as quickly as possible, please send us an email at inform@mouse.andminis.com with the following information:

• Your order number (you’ll find it in your confirmation email)
• A photo or video of the damage or issue
• A brief description of the problem

If you haven’t opened the shipping box yet and suspect the damage occurred during transit, please also include a photo of the outside of the box.

Once we’ve received your message, we’ll get back to you promptly to work out a solution together.

Changed your mind? No problem! Feel free to place a new order right away, or wait until your return has been processed — that way, you’ll have exactly what you’re looking for in no time.

As soon as we’ve received your return in good condition, we’ll refund the amount within 5 business days via the same payment method you used when placing your order.

You’ll receive a confirmation email from us once the refund has been processed. Already received that email?

Depending on your bank or payment provider, it may take 1 to 15 days for the amount to appear in your account.

Has that time passed? Let us know — we’ll be happy to look into it with you.